Аннотация:Virtual Assistant or Chatbot is a computer program built purposefully to simulate a natural conversational flow with human users over the internet through an app having chat interfaces. This paper showcases the practical implementation of Virtual Assistant or Chatbots along with the help of active participation from citizens' and users in urban planning that would later provide assistance to policymakers. The Virtual Assistant provides automated responses to the queries made by the users and creates a natural conversation flow along with the understanding of common phrasing of sentences. The chat system is implemented using a combination of Artificial Intelligence, Deep Learning, Natural Language Processing and Big Data techniques. The Data gathered from conversation is then used to provide deep insights to the policymakers of the institution or organization for decision making. This Chatbot allows users to report complaints, give feedback and ask general questions about their city and can also become a guide for tourism purposes. This chatbot can be a mobile or web application which provides guided assistance to the users of their cities.
