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Drivers and barriersof reverse logisticspractices: A study oflarge groceryretailers in SouthAfrica Arno MeyerWesley NiemannJustin Mackenzie2017 год

Drivers and barriers of reverse logistics practices: A study of large grocery retailers in South Africa
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Аннотация: Background: Reverse logistics (RL) practices have previously been viewed as a cost drain, but have received greater attention from practitioners because of increasing competition and dwindling margins.Purpose: The purpose of this generic qualitative study was to uncover the main internal and external drivers and barriers of RL within major South African grocery retailers.Method: Eleven face-to-face, semi-structured interviews and one telephonic interview were conducted with participants from four large grocery retailers.Findings: Optimising profitability and cost reduction goals are the identified internal drivers, whereas the main external driver was to reduce the organisations’ environmental impact. A lack of information systems – such as enterprise resource planning systems or warehouse management system software – and infrastructure were revealed as the main internal barriers for organisations’ RL practices, whereas supplier non-compliance and transportation inefficiencies were the main external barriers exposed.Managerial implications: In order to optimise the efficiency of the reverse flow, managers are recommended to devote more capital to RL infrastructure, develop policies to manage supplier behaviour, focus on RL as a revenue generating stream as well as implement information systems to manage the entire reverse flow.Conclusion: All participating grocery retailers follow similar RL processes. Growth in RL practices as well as infrastructure to perform those practices is a future priority for all the reviewed grocery retailers. RL is no longer only a key cost driver, but also provides organisations with many additional opportunities.
Год издания: 2017
Авторы: Arno Meyer, Wesley Niemann, Justin Mackenzie, J.M. Lombaard
Издательство: AOSIS
Источник: Journal of Transport and Supply Chain Management
Ключевые слова: Sustainable Supply Chain Management, Quality and Supply Management, Supply Chain Resilience and Risk Management
Другие ссылки: Journal of Transport and Supply Chain Management (PDF)
Journal of Transport and Supply Chain Management (HTML)
DOAJ (DOAJ: Directory of Open Access Journals) (HTML)
UpSpace Institutional Repository (University of Pretoria) (PDF)
UpSpace Institutional Repository (University of Pretoria) (HTML)