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The Effects of theService Environmenton Affect andConsumer Perceptionof Waiting Time: AnIntegrative Reviewand ResearchPropositions Julie BakerMichaelle Cameron1996 год

The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions
статья из журнала

Страница публикацииПубликация в OpenAlex
Год издания: 1996
Авторы: Julie Baker, Michaelle Cameron
Издательство: Springer Science+Business Media
Источник: Journal of the Academy of Marketing Science
Ключевые слова: Consumer Retail Behavior Studies, Customer Service Quality and Loyalty, Psychology of Social Influence