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The effects ofperceived co-workerinvolvement andsupervisor support onservice provider rolestress, performanceand job satisfaction Barry J. BabinJames S. Boles1996 год

The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction
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Год издания: 1996
Авторы: Barry J. Babin, James S. Boles
Издательство: Elsevier BV
Источник: Journal of Retailing
Ключевые слова: Customer Service Quality and Loyalty, Job Satisfaction and Organizational Behavior, Emotional Labor in Professions
Другие ссылки: Journal of Retailing (HTML)
NC Digital Online Collection of Knowledge and Scholarship (The University of North Carolina at Greensboro) (HTML)