Dynamic quality assessment as a criterion for the sustainable development of social services in cross-border regions : доклад, тезисы доклада

Demakova E.A.; Demina L.N.; Menshikova V.K.

Дополнительные ссылки: eLibrary · Источник статьи

База данных: Каталог библиотеки СФУ

Библиографическое описание: Dynamic quality assessment as a criterion for the sustainable development of social services in cross-border regions : доклад, тезисы доклада / E. A. Demakova, L. N. Demina, V. K. Menshikova. - [S. l. : s. n.], 2019. - Текст : непосредственный // Proceedings of the International Conference on Sustainable Development of Cross-Border Regions: Economic, Social and Security Challenges (ICSDCBR 2019) : The conference proceedings / Proceedings of the International Conference on Sustainable Development of Cross-Border Regions: Economic, Social and Security Challenges (ICSDCBR 2019) (2019 ; 19.04 - 20.04 ; Barnaul) : Atlanis Press, 2019. - P. 857-861.

Аннотация: An independent assessment of the quality of social services is an important tool for shaping a positive image of the Russian regions. However, the high variability of such estimates over the years does not reliably judge the sustainability of the positive development of regional social services systems. The authors propose an approach to the development of sustainability criteria for improving the quality of social services provides an opportunity to dynamically assess the direction and rate of change in customer satisfaction, taking into account the influence of external conditions and internal capabilities of the region. The calculation of this criterion for the cross-border territories of the Far Eastern Federal District proved its viability in making forecasts of developing the regional educational services system and selecting the best quality management practices.

Год издания: 2019

Авторы: Demakova E.A. , Demina L.N. , Menshikova V.K.

Издательство: Atlanis Press

Номера страниц: 857-861

Держатель оригинала документа: Siberian Federal University

Мероприятие: Proceedings of the International Conference on Sustainable Development of Cross-Border Regions: Economic, Social and Security Challenges (ICSDCBR 2019) (Barnaul, 2019 ; 19.04 - 20.04)

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